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The aim of this platform is to provide social work students and practitioners with references regarding technology-supported social work group skills. The webpage consists of: 1) roleplay videos of technology-supported social work group activities led by social work students; 2) practical tips from social work fieldwork supervisors regarding the preparation, design, and delivery of group work via technology; and 3) useful resources related to technology-supported social work practice.
This platform is still being developed. We invite you to share your feedback on the content and any online group activities and practical skills that you would like us to include on this platform, to enable more social work students and practitioners to benefit from it.
This project is supported by the Educational Development Centre, The Hong Kong Polytechnic University. The following students and social work fieldwork supervisors assisted in the development of the website content.
Ethical considerations for technology-based social work/psychological interventions
National Association of Social Workers. (2017). NASW, ASWB, CSWE, & CSWA Standards for technology in social work practice. Washington, DC: National Association of Social Workers.
Association of Social Work Boards. (2015). Model regulatory standards for technology and social work practice.
Canadian Association of Social Workers (CASW). (2014). Social media use and social work practice.
Australian Association of Social Workers. (2016). Social media, information and communication technologies: Part 1—Email, text message and mobile phone use.
Australian Association of Social Workers. (2016). Social media, information and communication technologies: Part 2—Social networking.
Australian Association of Social Workers. (2016). Social media, information and communication technologies: Part 3—Providing social work services online and remotely.
American Psychological Association. (2013). Guidelines for the practice of telepsychology.
Pascoe, K. M. (2021). Considerations for integrating technology into social work practice: A content analysis of nine professional social work associations’ codes of ethics. International Social Work.
Review articles on technology-based social work interventions
Bessaha, M. L., Sabbath, E. L., Morris, Z., Malik, S., Scheinfeld, L., & Saragossi, J. (2020). A systematic review of loneliness interventions among non-elderly adults. Clinical Social Work Journal, 48(1), 110–125.
Chan, C. (2018). ICT-supported social work interventions with youth: A critical review. Journal of Social Work, 18(4), 468–488.
Chan, C. & Holosko, M. J. (2016). A review of information and communication technology enhanced social work interventions. Research on Social Work Practice, 26(1), 88–100.
Ramsey, A. T., & Montgomery, K. (2014). Technology-based interventions in social work practice: A systematic review of mental health interventions. Social Work in Health Care, 53(9), 883–899.
Books related to technology-based social work practice
Hill, A. & Shaw, I. (2011). Social work & ICT. Thousand Oaks, California: Sage Publications.
Schiller, P. (2005). Information technology in social work: Practice skills for the 21st century. Boston: Pearson/Allyn and Bacon.
Watling, S. & Rogers, J. (2012). Social work in a digital society. London: SAGE Publications.
Online counselling and supportive services in Hong Kong
Open up
A 24/7 online counselling platform designed for young people suffering from emotional distress.
Cyber Youth Support Team
An online platform providing social work interventions for young people in need, with both individual and group services.
Teens Online
An online platform providing online counselling interventions for teens in need.
uTouch Cyber Youth Outreach Service
An online portal and WhatsApp counselling service for young people in need.
Nite Cat Online
An online counselling platform using a strength-based approach for young people experiencing a crisis.
Chatpoint
A website offering an online counselling service for people in emotional need.
Counselling Mobile App
A mobile app providing an online counselling service and psychological screening for people with mood disorders.